Thank you for shopping in our online store. Most of our furniture is in stock or available for shipment in a few short days. Please allow up to two weeks for delivery of stock orders depending on how far your order must travel to reach you. Most orders arrive within one week. You will receive a phoned or emailed order confirmation from Modern Office with an estimated shipping time. Please note that shipping times are estimates, not guarantees. Please notify us if you have a required due date for your order so that we can make proper arrangements.
All items shown in our online catalog include free freight in the 48 contiguous U.S. states. Address must be accessible to semi-trailer trucks for non-UPS size shipments. Hawaii, Alaska, Puerto Rico and international customers are welcome to contact us for a freight quotation. APO/FPO orders subject to acceptance and USPS weight/size limits.
Items identified as "truck shipments" include loading dock / tailgate delivery only and address must be accessible to a full-size semi trailer. Freight companies are not required to transport freight off their trucks and into buildings or homes.
Inside delivery, island delivery, re-delivery, storage charges for shipments that a customer is not ready to accept, etc. are extra for truck shipments. Please contact us for a quotation if you require those services. UPS, FedEx, and freight companies do not deliver on weekends or evenings. Residential customers: You must be home to sign for truck shipments. If you are unable to be home the day of delivery, then pick-up at the carrier's local terminal may be necessary. Appointment deliveries or time window deliveries are usually not available. Freight carriers require you to be available Monday through Friday during business hours, throughout the day. Some UPS/FedEx shipments are partially disassembled to reach carrier carton size limits. Larger quantities of smaller items such as chairs are often shipped via truck instead of UPS/FedEx.
Please note that, like any retailer or distributor shipping nationwide, Modern Office ships via national and regional parcel, freight and moving companies. Modern Office will not accept returns or cancellations due to delays in delivery by transportation companies. Although we use the largest and most well-known carriers, we are not responsible for delays in transit, freight company employee conduct, missed delivery appointments or damages to the customer's premises. Cancellations after shipment are not accepted. Please be sure to note any damage or shortage on the delivery receipt before signing for a shipment. Remember, title of goods passes to the purchaser when a shipment is accepted for transportation by the carrier. When you sign for a truck shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If this is not true, be sure to note the discrepancy and have the driver initial it. For large items or items shipped assembled, open all cartons IMMEDIATELY while the driver is present. Do not discard the cartons until you know the contents are in good condition. Please report the damage to us immediately if the item is an assembled piece or if the damage involves a large part or one that can't be replaced. We are unable to provide large parts or replacements free of charge if the damage has not been noted by you or the driver on the delivery receipt at the time of delivery. There is no recourse with the freight carrier for damage that is found the next day or later.Here is some helpful information on signing for a shipment.
All items carry a 30 day return period. Please contact us before returning your order so that we can provide a return address and return authorization number. Unauthorized returns are not accepted. Items must be returned in their original cartons and packaging in new / unassembled condition; the customer must carton and prepare the shipment no matter the reason for the return. The customer is responsible for return freight only and must make their own arrangements for return shipment. The customer is responsible for return freight for orders canceled while in transit. Extra services requested for the original shipment such as inside delivery or air shipment are not refundable. Returned orders of over $2000 are subject to the manufacturer's re-stocking charges. Defective items and parts reported within the 30 day return period will be replaced or repaired by the manufacturer at their discretion. Since defective items are replaced/repaired, the customer may not refuse to pay return freight charges.
All product warranties are by the manufacturer, and warranties are available only to U.S. customers.
Custom-made items (items with the word "custom" in the name and items made in special colors, sizes, or configurations not offered on our site) are not returnable or cancelable. The customer is responsible for measuring their own space, doorways, hallways, elevators, etc., and ordering furniture that is appropriate for their situation.
Items purchased for resale are not returnable. We reserve the right to refuse to sell to dealers and competitors.
We are not responsible for compensatory damages such as assembly expenses, moving expenses, etc.
Colors shown on the Internet can vary from monitor to monitor, so please contact us if color is a particular concern. Returns are not accepted for reasons of color if the customer could have requested a color sample in advance.
Credit card orders with a shipping address different from the billing address are subject to verification and approval. Requests by companies and institutions to open a Net 30 Day account imply permission to investigate your credit.
Minnesota customers subject to 6.875% sales tax. Prices do not include applicable duties, taxes, customs brokerage, etc. for international customers.
Please be assured that Modern Office does not share or sell customer information with any other companies or organizations.
Thank you for shopping with us.
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